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  Post #16 (permalink)   03-21-2016, 10:41 PM
emyhost
HD Newbie
 
Join Date: Apr 2011
Posts: 20

Status: emyhost is offline
Whenever I encounter such situation, I will provide all the details to paypal according to their requirement. Meanwhile, I will try to contact the customer to clarify the issue with them, if they are not satisfy with our service and found they are right, normally I will request them to cancel the charge back and will refund it to them accordingly, or else, what we can do it just provide the necessary info/documents to paypal and let paypal to judge accordingly.
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