Originally Posted by DBH Web
This is what I posted in another forum on the same subject.
Does any body use the tools provide by PayPal?
i mean that is what they are there for, for example:
The Customer service message
Create a personalised message for customer disputes.
You can find this in your profile under "Selling Tools", we use it and it has help prevent the few charge backs that may have gone through due to misunderstandings etc. The customer see this right before placing a charge back, and it is a nice way to communicate with your clients offering a way to resolve any issues or simply offer a refund before they escalate it to a charge back.
It helps with a client who wants a solution but sometimes a client will ask for a chargeback without even opening a single support ticket!