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  Post #42 (permalink)   04-03-2016, 11:57 PM
shashank
HD Newbie
 
Join Date: Aug 2012
Posts: 20

Status: shashank is offline
I know some customers, who buy hosting from the companies, who is offering chat support on website.

I think chat support is good option. Company can make a policy, what can be discussed over chat.

Quote:
Originally Posted by cheapdedicated View Post
Its good to offer live support BUT it tends to come with alot of time loss. I would start by making sure the email support is quicker and my knowledge base is very comprehensive.