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  Post #44 (permalink)   04-05-2016, 08:19 AM
NewtekTech
HD Newbie
 
Join Date: Mar 2016
Location: USA
Posts: 7

Status: NewtekTech is offline
Utilize the highest level of support agents that you are able to.

Yes you may have a to deal with some lower level questions from time to time but, In the end, you have the issues resolved faster, less escalation to other departments and customer satisfaction rating will be higher.
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