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  Post #45 (permalink)   04-05-2016, 08:25 AM
storminternet
HD Addict
 
Join Date: Dec 2011
Posts: 142

Status: storminternet is offline
Complex issues which takes time can not be sorted out on live chat when customer is continuously buzzing. In that case ticket is better option. Issues which can be sorted out quickly can be be generally handled on live chat. I think this should avoid customer dissatisfaction.
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