Originally Posted by serverbundle
Outsourcing support is not always the best choice. If you are not able to manage the support and your budget isn't all that great to hire an in-house support tech then outsourcing becomes quite a reasonable deal to work with.
Second to this. Our support is in-house. It's not that we don't think outsourcing isn't a good idea it's more the fact that our customers feel more looked after by in house support. Another reason is for the accreditations we are applying for which requires servers and support etc to be in the UK.