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  Post #66 (permalink)   08-20-2016, 12:08 PM
Wanah
HD Newbie
 
Join Date: Aug 2016
Posts: 33

Status: Wanah is offline
I actually like the idea of haveing humains available at night who could wake us up if a customer has a very serious issue. Any support ticket not set as urgent should not go to outsourced support and they should just be able to decide if it is worth waking us up or not or only answer questions when they are sure.

I've seen that there are some outsourcing companies that speak French but haven't actually gone into it yet as our customers are very understanding about not getting support at night (probably because the large French hosting companies often take 24 hours to respond or have support that can't answer any technical questions.