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  Post #32 (permalink)   09-10-2016, 10:49 AM
WWTSLarry
HD Newbie
 
Join Date: Sep 2016
Posts: 34

Status: WWTSLarry is offline
If we receive a chargeback, the client's entire account is suspended and all products and services that they have with us.

We report the client on Fraud Record

We then charge the customer a $75 administrative fee (as this is outlined in our policies) as the client did not give us the opportunity to work with them or resolve the issue.

After all, we do have a 30 day refund policy on most of our products and services.

If the client refuses to pay the $75 fee and continues to pursue the chargeback and doesn't want to cancel and resolve the issue with us, then we will send their account to collections to collect the balance due on their account, the additional $75 and the amount that it costs for our 'collection attempts / services'.

Doing a chargeback is a loss for both us and our customer, no one wins with a chargeback.