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  Post #14 (permalink)   10-05-2016, 01:46 PM
xtm_mike
HD Newbie
 
Join Date: Oct 2016
Posts: 43

Status: xtm_mike is offline
We use Intercom which combines live chat, support, intelligence and acquisition.

It's rather expensive but brings all support together.

We regularly get comments about how people love it. It's like live chat but also incorporates email.. if the chat drops off it will send them an email. then conversation can be carried on by email as if it's support.

We Also allow tickets the regular way.
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