Originally Posted by Artashes
That's a little harsh.
XTM does not have to re-examine anything, he doesn't object to paying, and clearly in his post he mentioned that he is happy with the tier pay system. Also I don't think he meant to say that $20 is too much for his business, rather than if one company decided to drastically up their pricing, then he'd probably just look for an alternative solution, which there are a few.
Such increases are more painful to smaller operators on a smaller budget than large companies that have comfortable financials. Even a $20/month increase ($240 for the year) is the money they'd rather spend advertising than handing over to the same software that hasn't delivered 20-dollars a month worth of additional benefits.
Thanks, thats pretty much spot on. If WHMCS increased their prices just $20 we would definitely feel it as would many other new/small web hosts.