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  Post #52 (permalink)   11-13-2016, 08:04 AM
wizzo85
HD Newbie
 
Join Date: Jul 2014
Posts: 45

Status: wizzo85 is offline
We always try to resolve issues through live chat, however for more complex issues, we would ask the client to open a support ticket and make sure that it is addressed in a timely fashion.

I believe that keeping your customers happy is key to building a good reputation for your business.