It's a reseller package and I can brand it with my own logo and favicon and private dns nameservers. The way the site is setup now is like a "set it and forget it" because they take take of everything for me answer all emails and phone calls. I just have to promote the site. I see that in my control panel I can read the email that customers send to support.
Thank you for the reply.
( Time for some coffee and get to work