View Single Post


Old
  Post #74 (permalink)   02-21-2017, 02:08 AM
easyhostmedia
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,947
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
i am a 1 man band and have been since i started in 1999 and never needed to outsource.
I offer 24/7 support, which can be achieved through a good Knowledgebase, tutorials, ticket system.

as all 24/7 support mean is that you have some sort of support available 24/7. a KB and tutorials are forms of self help support.

you then have 24/7 Live support which means you have a person available 24/7, which is impossible for a 1 man band.

I am available live from 9am til midnight 7 days a week, although that does not mean if a client contacts me at 11.58PM i will leave them at 12 midnight, i will stay until they are happy. I have seen me working with a client until 3 am. In my early days the longest i worked straight through was approx. 74 hrs.
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers