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  Post #8 (permalink)   03-11-2017, 12:58 PM
easyhostmedia
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Quote:
Originally Posted by HostXNow View Post
How some customers wait for 12 hours to even several days without response/resolution is beyond me.
what annoys me worse is when you notice the status of the ticket has changed to 'pending' 'investigating' etc, but they have not wrote a reply, so you have no idea if the status has changed automatically or someone has manually changed it.
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