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  Post #33 (permalink)   03-12-2017, 03:45 AM
easyhostmedia
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Quote:
Originally Posted by LowVMFree View Post
Similar experience.

Sometime it was so funny when I did not reply for long time like 24 hours and they call my support system "Zombie".
you should not be leaving tickets unanswered for 24 hrs, this is unprofessional.

i even have the WHMCS app on my iphone, so even if i am out i still get ticket notifications, even if i just reply ' i have your ticket and i will check on this when i get back to my PC at approx. **' so at least they know you received their ticket.
I find it hard to look up issues on the server through my iphone due to screen limitations
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