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  Post #14 (permalink)   03-12-2017, 01:46 PM
WPCYCLE
HD Newbie
 
Join Date: May 2016
Posts: 38

Status: WPCYCLE is offline
Quote:
Originally Posted by easyhostmedia View Post
all you tell your clients is to submit a ticket for technical issues and any good client will do that.
True. Even the larger hosts do this.

The customer will come on to chat and they will help for about 5 minutes, and then say this will take longer to resolve, and will open a ticket on behalf of the client. They may include the chat conversation in the ticket or copy your initial question into the ticket.