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  Post #3 (permalink)   04-04-2017, 07:40 AM
ughosting
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Join Date: Jan 2011
Location: London
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We would always refund a customer unless they have performed obvious abuse or violated the Terms Of Service and even then if looks like they might have misunderstood something we may still refund.
If you offer a money back guarantee, but don't honour it, that is one way of getting bad publicity from a customer who has less than 30 experience of your service.
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