Originally Posted by whmcsguru
My 0.02 here:
Live chat clients tend to be more 'gimme gimme gimme' oriented.
But prospective clients will use live chat to get deals that are not on your website. If i can give them a deal then i will. If they want me to throw in a domain for free then as long as it is a std domain tld then i will as this will most likely be covered by the first months hosting fee, but as the domain is part of a hosting bundle then it will be locked, so it cant be moved away. If they then decide to leave they have to pay the full cost of the domain before it can be unlocked and if they dont or wont pay then the domain registrants details are changed over to my business.