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  Post #12 (permalink)   04-20-2017, 12:31 AM
NarraSupport
HD Newbie
 
Join Date: Apr 2017
Posts: 5

Status: NarraSupport is offline
Quote:
Originally Posted by easyhostmedia View Post
why post a support ticket reply to facebook or twitter as the support ticket is between you and the client and not to be published across social media.
Contrary to popular belief not every ticket needs to divulge in privvy information.

And being able to link your social media to your business ticket system would allow you to ensure you *see and potentially respond* to every DM or Post/Comment even if they means asking them to get in touch directly with you.