Originally Posted by NarraSupport
Contrary to popular belief not every ticket needs to divulge in privvy information.
And being able to link your social media to your business ticket system would allow you to ensure you *see and potentially respond* to every DM or Post/Comment even if they means asking them to get in touch directly with you.
But the fact is that you open a support ticket to ask for support on an issue between you and your host.
This should not be made public knowledge on social media.