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  Post #14 (permalink)   04-20-2017, 05:22 AM
Artashes
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Join Date: Apr 2003
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I agree that support issues cannot be discussed in public. However, your customers frankly don't care. In today's day and age, they go on social media and they do ask questions there, if it is easier. An ability to integrate with popular social media channels should be an essential component of sales/support departments. Think Hootsuite-like capabilities within a support platform like WHMCS. It will likely save some companies who use software like Hootsuite time and money.