Originally Posted by whmcsguru
Now, here's the catch:
IF no service has been used at all, ever, that's a different story. Perhaps a refund (minus business costs, of course) is in order.However, that's got to be absolutely zero usage of the account, whatsoever. No storage, no hosting, no mail sent, nada!
But usage or not, the account would have been set up on the server with the resources allocated to that account, so these could not be used by anyone else.
All it takes is for the client to login to the account and under UK law they would have been deemed to have used the service.