Quote:
I told them instead I would like Fedora with Plesk. I was told that would be done today.
It around 5 p.m. CST I submitted a support ticket requesting a refund since there was no Fedora + Plesk install.
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I personally find that while you were patient, regarding the setup of your server, I find that requesting a refund on that basis is unreasonable.
According to you, they told you that it would be done "today." 5PM (the middle of the day) is hardly a full day, so it appears as though they still had 7 hours to complete their offer, within the time limit of "today" which was given to you.
You basically asked them to scratch an already installed OS, reformat the drive, install a new OS, and then a new CP. This obviously takes some time, and time management to balance within the day of other tasks they may possibly have on their plate.