Difficult clients...bah...best thing to do matey, if the same client is phoning you 6 times a day is to tell them that your package doesn't sauit their needs and they should look elsewhere...
The audience that I am trying to reach locally tend to be a little bit uninformed and often not very clued-up about computers. I percieve a difficult client to be one that is always trying to outsmart you even though he knows that it is your game. Take for example someone who tries to be clever and trip you up during a Sales or Technical support phone call...what you would like to say is "#### you, you good for nothing piece of ####", but you cant, so instead you bear with them as they talk absolute trash to you and wait for them to stop...thats the main part of my enjoy that I enjoy the least! Nevertheless, 'the client is always right' and thats the way it has to be!

~EQUINOX