John, that was a great story...maybe he could have tested his filters to himself??? Just a thought. Anyway, there are always clients who want the best service and support for the smallest amount of money. These clients think they are always entitled to whatever they want with their "holier than thou" attitude. I believe customers just don't understand how hard it is for a host to operate their business. Maybe some people think it's just all run by computers--wouldn't that be nice.