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Erm, to rip you off maybe? Its really bad businessman-ship, but I suppose they cant all be as good as me! *waits for Sr. ldcdc to edit post*
The billing issue might have been a software problem, but to refuse to fix it is asking to lose clients.
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Indeed. We had only purchased a server from them as a backup at the time (seperate network, etc), and this of course did cause us to cancel the server.