Ive been fortunate to have great customers. Most of them I actually like talking to and so dont mind it at all when I see tickets come in from them, gives me a chance to check in on them ,find out how things are going, and gladly fix whatever problem they are having.

There was this one guy though, boy oh boy. After realizing that he was going to be a tough one I starting hinting at the fact that we offer a 30-day money back guarantee. I would do that whenever he complained about something. Until finally he agreed that another provider would suit him better. I had that refund issued and the account deleted in less than 15 minutes; that was the first time I found myself thrilled about having to issue a refund.