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Originally Posted by block9hosting
Can you tell me. Do they not have remote reboot... do you have to submit a ticket / call for a reboot?
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Yes, they have a reboot console, but we don't use it. Power cycling is a server-killer.
Manual reboots take 5-10 minutes at the most, at all times of any day, so are certainly the way to go, in my opinion anyway.
Simon