Most people starting off a reseller account will encounter issue, since they are in most cases not in charge of the server they have their account on.

Since 6 months we seem to here less and less(not so many) new web hosting companies being created, I wonder if people have started to actually work out their plans on offering web hosting solution to everyone.

It's sad to hear the bad story about HostXL.net but I guess they started off the wrong foot.