Sorry to hear about your experience, but it is quite strange to see a well-established company behave in such a manner.

To have a CEO reply you is a big deal, but its illogical that no one has answered thereafter. At the same time their prices do seem very low.

What I suggest you to do (if you do not have a company or want better service) is post your custom quote in our Hosting Requests forum (Marketplace section) and I'm sure you'll get some good offers from hosting companies participating on this forum.

Good luck with your next host.