Agreed, we are always able to add more. I have been trying to refer more people to here. And, shortly we will have a webmaster resouce section up on the hosting site. Yes, hostingdiscussion.com will definitly be in it. Customers can see other hosts all they want; however, when they are with us they will not be moving. Its to give them some ideas outside of our tech staff so incase they would like to do something that we do not cover such as programming.
The phone issue is taken care of. I am the only one who will be answering. At times, we might have a designer call people back. I handle Tech support, billing, abuse, and sales. It is a small enough company that I can do it all. My designer, graphics designer, and programmer can handle the rest.