You guys do know that there are a few employees there that are students, such as Klaude was when I was there (one year ago). I mean having fresh out of school students isn't basically what we call a senior administrator these days but I found him to be a very good asset to their support team. I don't think that their support honestly is given the proper training, I mean the first server I ordered a FreeBSD box and they installed Linux partitions o.O...What's even more is that they argued that the partitions were right when I knew they goofed. Then they tried to charge me for a reinstallation it was pretty sad and hence I moved away from there pretty quickly.