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Originally Posted by Artashes
15 is a kid. 25 is an adult.
So far we have seen you portray Site5 as an Evil company. Matt and his team, to my knowledge, have respectable status and reputation within the industry.
Could you please post the screenshots of your tickets, especially the one where you received this statement: "You are not being ignored, I am currently trying to find the status of your ticket. However, if you wish I'll stop my efforts." I would like to see what has made a technical support representative to respond that way.
Also, what is the URL that you host with Site5?
Thank you.
Best,
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25 is not a child yes ill go with that but to me anyone in their 20s is still what ide call a kid and im sure many others would too..
but anyways im not saying theyre evil.. they just have pretty bad customer service or a few bad employees.. when it takes 9 and a half hours to get a response.. and that was not a response to my ticket.. that was just a response to a post of mine in their forum.. i figured nobody was looking at the thread anymore so i posted in a completely different section of the forum.. heres the private messages..
Originally Posted by satnone
Quote:
Originally Posted by Steven Byrd
Hello,
I know that you are frustrated with support, however, posting your frustrations in every thread you can find and creating others will NOT help you. (i posted in 2 threads.. far from every thread - u can even search their forum if u wish) Please refrain from doing so.
so obviously i am being seen just completely ignored... ok then thats all i needed to know.
You are not being ignored, I am currently trying to find the status of your ticket. However, if you wish I'll stop my efforts.
if its that obvious to him that i posted again about the same problem then he obviously was reading them and knew what was going on and didnt do anything about it.. if something is difficult and u cant fix it right away thats completely understandable.. but u dont just ignore the person in the mean time.. u send them a message and let them know its gonna take a while... but apparently that wasnt the case.. they were either ignoring me or theyre just incompetent.
either way im just letting u guys know what im gong through so u can decide for yourselves.. maybe this was just unfortunate that i ran into these people right away.. maybe i wont have anymore problems.. hopefully that will be the case.. im sure most other webhosts out there r a lot worse.. the whole time i was searching forums for a good webhost all i could think about is how no matter who i end up going with there will most likely be problems.. like any companies u sign up with...