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Originally Posted by Artashes
15 is a kid. 25 is an adult.
So far we have seen you portray Site5 as an Evil company. Matt and his team, to my knowledge, have respectable status and reputation within the industry.
Could you please post the screenshots of your tickets, especially the one where you received this statement: "You are not being ignored, I am currently trying to find the status of your ticket. However, if you wish I'll stop my efforts." I would like to see what has made a technical support representative to respond that way.
Also, what is the URL that you host with Site5?
Thank you.
Best,
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I agree with Artashes with regards to a 25 year old being considered an adult. Not sure why you'd suggest that a 25 year old is a "kid".
Satnone, while the reply you received from tech support appears to be unprofessional and inappropriate, I have to wonder what precipitated it. So as Artashes has already requested, can you please post a screenshot of your ticket (including the message you submitted prior to that reply)?
As you know, there are always 3 sides to a story - your side, their side, and the truth.
Vito