I suspect that existhost is either terribly understaffed, or just does not consider tech support to be critical.

We've had about 60-70 reseller accounts w/ them, beginning abt 2 yrs ago. We're leaving now. They never never return phone calls (except when we were first negotiating with them) and you always have to leave a message (again, except to sales in the beginning).

Likewise, they rarely return emails.

There has been downtime - perhaps not horrible, but certainly more than with our other hosting services.

They provide hsphere cpanel, but again, with little tech support. OK if you know precisely what you are doing.

They have been trying - they added a sort of tutorial/faq section last year, but it's of limited use - and certainly doesn't replace a human being when your site is down.

I can't recommend them.

JWMiller