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Originally Posted by WPT-Nick
I've hired experienced, qualified, knowledgeable techs for $1.25/ticket. Money isn't the big thing when hiring support people. All my staff are based in the United States, and it's just playing with time zones to get everyone on a comfortable shift. I have 24/7 tech support with all U.S. techs, and it doesn't burst my budget. Even new/budget hosts can do it with a low amount of financial resources.
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May i ask where you find these types of technicians?
We're a South African based company, though we have a server in the states, and we're looking @ expanding our business.
How would it work if I get someone from "outside" to support our clients? Would it work if I setup something Cerberus / Kayako and they logon from their office to do the support - when it comes in?