Hello,

Its difficult to answer this question when you have not had a server go down since December. A typical issue like the one in December was handled by e-mailing the clients after the fact to explaining the issue.

Several clients did the IM/Ticket/Phone thing. Which we might begin to announce is on the phone system as an option to click that is only available when there is an issue.

The only issue I have with communicating by e-mail is some individual use there site e-mail to communicate with companies and if they cannot receive an e-mail because the server is down it causes some problems.

Company announcements work well too.