Dear all,

I started renting a dedicated server from EasySpeedy in May 2006.

My server was often off-line and did not respond to remote control panel.
They do not read support tickets, also for hardware/network problems, during the night or weekend.
As they don't discover the problem autonomously, they leave your server down for days. The customer cannot put his hands on his server to fix the problem, so it is not a responsible and professional behaviour to leave the customer alone till next working day. I cannot describe the terrible feeling I experience whenever the remote interface fails to control the server and I cannot get it up and running (no reboot, no reinstall, no hardware reset possible) until they decide to give me help during normal working hours. In my opinion such a service is not reliable for business that requires that your server is up during week-end or during the night.
It happens to me so often that I can' go on this way.

I am now looking for an alternative with basic 24/7/365 support (to ensure access to the machine at least) and reading of support tickets at anytime (at least to understand that something wrong is happening).

I just discovered http://www.fasthosts.co.uk/dedicated...emote-control/

They offer a control panel with full remote access (that should show the remote server's desktop screen).

I have no experience with them, but their solution seems interesting.

They say they have 24/7 email and phone support (as it normal to expect having a remoted machine).

Thanks,

Pier