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Originally Posted by Hypnotique
I use ICQ, Yahoo, MSN, AIM, & Skype. I want to make sure that is a customer has a messenger, I will be able to actively communicate with them. Whereas if I only used one or two messengers, I would be risking them not having that certain one. What is everyone's experiences with multiple messengers?
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I think you're wasting your time monitoring the various messengers, as it should only serve as quick, informal support, rather than a main point of contact.
Trouble tickets and phone support are the ways to go!