Thread: Average Ticket Time?
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  Post #20 (permalink)   11-13-2006, 02:13 PM
PN-Matt
HD Newbie
 
Join Date: Jul 2006
Posts: 2

Status: PN-Matt is offline
Our avg response is 3h 35m... Now we have 24/7 support so next month I will hope to see that at least cut to 1hr.

Sometimes our responses are quick and we get them sent out in 20min (with the issue fixed if it's basic ).

-Matt
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