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Originally Posted by ACENET-Jason
Having an SLA to support the guarantee is definitely necessary. Meeting the guarantee is more important. 97.9 is really low though. They should definitely increase it to something higher. 99.9 really isn't that hard to hit with well-managed and not super loaded servers.
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I would agree completely with this. SLA agreements are totally necessary when dealing with uptime guarantees...the thing is getting the customers to follow the SLA agreement
