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Originally Posted by Jade
From a perspective of a customers view, I have to say that I prefer in house support. I really don't like talking to someone who I can't understand and doesn't understand me.
I have had this several times and it takes twice as long to get the problem solved.
This is just my personal experience.
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There's only one language spoken in common all over the world and that is english.So it totally depends on what and which company you choose if you want to outsource your work.If your choice is right then there's no problem with language or understanding the language.Thing is you should only have techs who have a good communication skill and convincing power
.I always say "Not all the five fingures are same".