Just by looking at their site shows lack of thought in their business. Their design I would probably place 9th in the Top 10 Worst Web Hosting Designs that I've seen to date.

Secondly there clearly over selling.

Finally, there is no Billing System it just goes straight to 2CO, and a company which doesn't list a Phone Number, Address and hides their Domain WHOIS (With a Package Scheme like that), Doesn't sound very reliable in my eyes.

I'm not here to trash them as I can't speak on behalf of either the Customer or the Company however just by doing a whois and browsing their site gives that impression in 5 minutes.