Reviewing the old tickets, it appears this guy repeated installed WinXP firewalls, not made for Win2K3, locking himself out of his Win2K3 box well over 20 times. Needless to say, eventually our technicians had to handle his issues with a lower priority to be fair to other customers that needed timely support for real issue. Even after we offered our assistance free of charge to find and install a firewall for him, he continued to lock himself out of his machine requiring not only a simple reboot, but for someone to login from the console and uninstall the application he installed. This was further complicated by the fact that he repeatedly changed the root password, causing further delays as we waited for him to respond to our request for his password, that he never included with the original support request. We did not refund all his payments for several months of services as he requested, but we did refund his money via PayPal for the last month of service and closed his account with no further incident. This guy was a text book definition of a bad dedicated server customer, and although this was probably the worst one we ever had, he’s thankfully one of the few we’ve incurred in our 6 years in the business. Our company no longer offers dedicated servers, as our core service offering is no colocation and IP bandwidth for service providers, but after finding this post online I felt it was important to clear up this very one-sided tale.