We only offer 1 messenger service and that is MSN. I feel that if the customer wants to use the messenger service that bad they will install the MSN. With all our other contact methods available this MSN service is just an added convince and not necessary.

The downfall of using a messenger like MSN is th client feels like they can contact you about any little question or detail where if this was not available they would not even bother to ask for support. So it can get hectic with this method.

I think using more than one or maybe 2 messenger services would be too much hassle and would cause alot of confusion. Especially if you use also use these same programs for personal use.