I am not a big fan of LIVE support. In my experience with few companies, live support, in most cases, has been quite useless, no matter which company I was with. A lot of times they would redirect you to their helpdesk, or simply not answer your questions right.

Simply put, I am a believer in good quality support that is fast and efficient. Whether it is live or not does not matter to me - as long as problems get solved fast.