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Originally Posted by ldcdc
Live support can also be great as a sales tool, answering presales questions and letting the customer know "someone is there" -- something for hosts to consider in this day and age when competition is so fierce and the cost of acquiring a customer can run so high, and sales closure rates can influence this decidedly.
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In return, I am with you on this one. I think live sales is the best utilization of such web technology. I would love to get a sales response fast and efficiently without having to spend a lot of time searching for the answer on the site. Live sales works much better than live support.