Well

I do have a client who is support freak(well, I should not say this but you'll see why I said)

He opens at least 10 support tickets a day often with things like How do I recover my password, How do I setup site?, How do I create new account?

That really annoying to reply to his tickets. Other clients do open 20 tickets/month AT MOST.

I dont think he uses Google, its really hard to manage 6 hours guaranteed reply to tickets with 48 hours resolution time stable. I think I am gonna remove it off from the site and take a good sleep...