First of all, a quick correction: it's server4sale.com (small typo).

Second, if I recall correctly they are resellers. They used to resell BurstNet servers but now it seems like they are reselling LayeredTech and SoftLayer servers. Now my question is: why buy from a reseller if you can buy the same servers on the same network directly from the datacenter? Because it's "managed"? There are tons of good companies out there who can manage your server, such as Rack911 and SeeksAdmin.

A friend (and business partner) of mine used to host servers at Server4Sale, he told me a couple of times when resellers tried to contact S4S regarding downtimes, they ignore it because they only communicate with the client directly. Might be the reason why they did not want to check why the server was down...

Also, in case S4S is a reseller, they can't control "hardware failures". In fact hardware failures can occur at any time and in most cases the company hosting the server can't prevent it... It's your job to protect yourself against data loss caused by hardware failures: there's RAID, there's NAS for backups, and there's a combination of both. If you would have gotten the server from SoftLayer directly, they would have repaired your server within 4 hours (or something) because if it takes longer than that, their SLA says you can get a (partial) refund. I also recall from reviews that SoftLayer is good at recovering data from crashed hard drives.

So basically here's what you've learned:
- When something is cheap, there's ALWAYS a catch.
- Always make sure your servers are redundant (RAID, etc) or that you at least store backups on NAS.
- Buying products/services from resellers has lots of disadvantages.
- When a company or website says "managed" always search the web for reviews to make sure what kind of "managed" they're talking about.

Hope that helps