Tis a sad event. I had that happen to me too. Some hosts say they "will" provide backups, but I haven't seen anyone do that at all. It's best to keep data on your own PC, but from a customers point of view it can be tough. Imagin saving around 1-20 GB of data say monthly.. Hence why I like hosts which either keep a secondary HD installed, so if the 1st fails your still safe. Or keeps a backup daily or every 24 hrs and deletes it, when re-writing after the next 24 hrs.